CIS Report - Community Insights on Disabled People

We conducted a Community Insight System (CIS) research project, analysing the views and experiences of 580 residents in Tower Hamlets who were/are living with a long-term condition/disability.

Key Findings

There is no "one size fits all" solution.

Impact of Covid-19:

  • 53% of respondents experienced disruption in their healthcare or social care.
  • Some Covid-19 safety measures can make clinical spaces less accessible to disabled people. For example, the requirement to wear a mask and ring the door before entering can be challenging for people with hearing impairments who need to lip-read.

Most affected by social isolation:

  • People aged under 25
  • People of White non-British ethnicities.

Most affected by disruptions in healthcare/ social care:

  • People living with chronic pain
  • People from BAME backgrounds
  • People aged under 65, particularly children aged under 18
  • People with learning disabilities
  • Digitally excluded people
  • People with more severe disabilities (unable to work or leave home)


  • 32% of all respondents were digitally excluded.
  • 41% of respondents with a sight impairment preferred information that was NOT written.
  • 11% of respondents with a hearing impairment said they found it harder to access the information they needed because the language used was too complicated.
  • 7% of respondents of non-White ethnicities said they would need ro receive information in languages other than English.
  • 30% of neurodivergent respondents said they would like to receive information in plain language, with easy to understand explanations.


If you need these documents in a different format, please email or call 0800 145 5343.

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CIS Report - Community Insights on Disabled People

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