We conducted a Community Insight System (CIS) research project, analysing the views and experiences of 580 residents in Tower Hamlets who were/are living with a long-term condition/disability.
There is no "one size fits all" solution.
Impact of Covid-19:
- 53% of respondents experienced disruption in their healthcare or social care.
- Some Covid-19 safety measures can make clinical spaces less accessible to disabled people. For example, the requirement to wear a mask and ring the door before entering can be challenging for people with hearing impairments who need to lip-read.
Most affected by social isolation:
- People aged under 25
- People of White non-British ethnicities.
Most affected by disruptions in healthcare/ social care:
- People living with chronic pain
- People from BAME backgrounds
- People aged under 65, particularly children aged under 18
- People with learning disabilities
- Digitally excluded people
- People with more severe disabilities (unable to work or leave home)
- 32% of all respondents were digitally excluded.
- 41% of respondents with a sight impairment preferred information that was NOT written.
- 11% of respondents with a hearing impairment said they found it harder to access the information they needed because the language used was too complicated.
- 7% of respondents of non-White ethnicities said they would need ro receive information in languages other than English.
- 30% of neurodivergent respondents said they would like to receive information in plain language, with easy to understand explanations.