Healthwatch Tower Hamlets is interviewing Care Home Managers across the borough, gathering feedback on how GP services and care is delivered and experienced by Care Homes and their residents.
If you are a Care Home Manager, resident or carer/relative and wish to share your own experiences and insights of GP services delivered in care homes, please contact the office on firstname.lastname@example.org or call 0800 145 5343.
Maternity Services - Equity and Equality
Together with Healthwatch across North East London, Healthwatch Tower Hamlets is looking to understand the experiences of patients from minority or marginalised groups when accessing and experiencing maternity services in North East London. We are working to gather feedback on maternity services from Black, Asian and Minority Ethnic women.
The project aims to explore the experiences of women who have worse health outcomes and will look at language, behaviours, assumptions and stereotypes and will feed into a Five Year Equity and Equality Action Plan. The Maternity Experiences Equity and Equality project is surveying participants based on experience from pregnancy, miscarriage, still birth, pregnancy termination, foetal abnormalities, and mental health during pregnancy. Data from these surveys will be used to help shape NHS services to make them better for local people.
The survey is also one to be completed by professionals and advocates.
NHS pledges as part of the NHS Long Term Plan, to improve equity for mothers and babies and race equality for NHS staff in England.
Want to share your experience in a different way?
We are happy to complete the survey over the phone with you or carry out a more in-depth interview of your experiences. Just email us on email@example.com or call 0800 145 5343.
Patient Experience – Your Voice Counts
Healthwatch Tower Hamlets is here to gather your experiences of health and care services. Each quarter our service captures 1,200 pieces of patient experience feedback from residents. We analyse and code each experience, translating your voice into a quarterly report, quantifying and highlighting themes and trends in Tower Hamlets.
This reports feeds into discussions and meetings with providers, commissioners and decision makers, enabling Healthwatch to hold them to account and ensure the patient voice is not just heard, but is listened to and has clear influence and impact.