Information and Signposting Guide for Services in Tower Hamlets

If you require any specific support that is not listed below, you can contact our team either by calling 0800 145 5343 (Mon-Fri 9am-5pm) or email info@healthwatchtowerhamlets.co.uk.

Disabilities support

Mencap

Mencap, a UK charity, supports people with learning disabilities, their families, and carers, with the aim of making the UK the best place for them to live happy and healthy lives.

• helpline@mencap.org.uk
• 020 7454 0454
• 20-22 Commercial St, London E1 6LP

The Community Learning Disability Service (CLDS)

CLDS is a joint team from the NHS and Tower Hamlets Council. They support adults with learning disabilities to live as independently and healthily as possible within the community

• elft.thclds@nhs.net
• 020 7771 5500
• 2nd Floor Beaumont House, 275 Bancroft Road, Mile End Hospital, London E1 4DG

Real

Real is a user-led charity based in Tower Hamlets, run by and for disabled people. They work to remove barriers and create opportunities so disabled people can live independently and be heard in the decisions that affect them.

• hello@real.org.uk 
• 020 7001 2170
• Jack Dash House, 2 Lawn House Cl, London E14 9YQ

Apasen

Apasen is a charity which provides day services, advice and advocacy support for people with learning disabilities, physical disabilities, and special needs. They also provide respite care services to relieve primary caregivers.

• info@apasen.org.uk 
• 020 7001 2266
• Carmine Wharf, 30 Copenhagen Place, London E14 7FF

Tower Project

The Tower Project is a community organisation that supports children and adults with learning disabilities, autism, physical and sensory disabilities, or health-related issues. They aim to empower these individuals to be independent, participate fully in education and work, and have a voice in the community.

• info@towerproject.org.uk
• 020 7790 9085
• 45-55 Whitehorse Road, London E1 0ND

deafPLUS

deafPLUS is a charity that supports deaf and hard of hearing people by providing deaf-friendly advice, support, and helping them access the resources they need to live independently and participate fully in society.

• info@deafplus.org 
• 07719205163
• Trinity Centre, Key Close E1 4HG

Tower Hamlets and City SENDIASS

Tower Hamlets and City SEND IASS provides free, impartial advice and support for children and young people with Special Educational Needs and Disabilities (SEND), from birth to 25, and their families.

• towerhamlets&city.sendiass@towerhamlets.gov.uk
• 020 7364 6489
• Parents' Advice Centre, 30 Greatorex Street, London E1 5NP

Tower Hamlets Shared Lives

Tower Hamlets Shared Lives is an alternative to traditional types of care and support available to adults with a learning disability. These adults are supported to maximise their potential and maintain their independence by a Shared Lives Carer from the local community, using their home as a base.

• shared.lives@towerhamlets.gov.uk
• 020 7771 5521
• Community Learning Disability Service, Beaumont House, Second Floor, Mile End Hospital, London 
• E1 4DG 

Domestic Violence Support

Solace

Solace supports women and children across London who are experiencing or have experienced domestic abuse and sexual violence. Their services are trauma-informed, confidential, and focused on safety, empowerment, and recovery. 

• advice@solacewomensaid.org
• 0203 795 5064 
• Solace Women’s Aid, PO Box 80992, London NW1W 6GW

Women's Inclusive Team HAAWA Project

The Women’s Inclusive Team supports Black and ethnic minority women and families in Tower Hamlets. The HAAWA Project focuses on health, advocacy, and wellbeing for African and Caribbean women, offering culturally sensitive support in a safe, trusted environment. 

• haawa@wit.org.uk
• 020 7790 2650 
• Mayfield House, 202 Cambridge Heath Road, London E2 9LJ

Hestia

Hestia supports adults and children in times of crisis, including those affected by domestic abuse, modern slavery, and mental health challenges. They provide safe spaces and long-term support to help individuals rebuild their lives.

• tamara.white@hestia.org
• 020 7517 1420 or 020 7378 3100 
• Beaufort House, 15 St. Botolph Street, London EC3A 7DT

National LGBT Domestic Abuse Helpline

• help@galop.org.uk
• 020 7517 1420 or 020 7378 3100 
• Beaufort House, 15 St. Botolph Street, London EC3A 7DT

Refuge's National Domestic Violence Helpline

• 0808 2000 247
• 3rd Floor, One America Square, 17 Crosswall, London EC3N 2LB

Live Chat: Available via the website, Monday–Friday, 10am–10pm

British Sign Language (BSL) Support available through the website

LBTH Domestic Abuse Helpline for Professionals

• domestic.violence@towerhamlets.gov.uk
• 0800 279 5434 or 020 7364 4986

Woman’s Trust Helpline

• office@womanstrust.org.uk
• 0207 034 0303

Financial Support

Foodbanks

Neighbours in Poplar

• 020 7531 0190
• enquiries@neighboursinpoplar.com
• https://www.neighboursinpoplar.com
• St Matthias Community Centre, 113 Poplar High Street, London, E14 0AE

Bow Food Bank

• 073 9877 6145
• info@bowfoodbank.org
• https://www.bowfoodbank.org/
• Bow Community Hall, William Place, London E3 5ED

Debt Advice & Money Management Services

Island Advice Centre

helps residents secure their statutory & legal rights, enabling them to improve their living standards and quality of life.

• 020 7987 9379
• admin@island-advice.org.uk
• https://island-advice.org.uk/
• Island House, Roserton Street, London E14 3PG

Stifford Centre

provide residents with resources and services empowering them to lead healthier and more prosperous lives.

• 020 7790 3632
• https://www.stifford.org.uk/
• 2-6 Cressy Place, Stepney Green, London E1 3JG

Bromley by Bow Centre

offers free of charge, generalist advice to Tower Hamlets residents on a wide range of issues including benefits, housing and debt.

• 020 8709 9700
• connect@bbbc.org.uk
• https://www.bbbc.org.uk/
• St Leonard’s Street, London E3 3BT

The Financial Health Centre

provides free and independent advice about Debt, Welfare Benefits, Universal Credit, Employment, Housing, Money Management, Training & Job search matters

• 0207 364 2200
• fhc@thh.org.uk.
• Raynham House, Massingham Street, London E1 4EB

Limehouse Project

provides information and advice.

• 020 7538 0075
• https://limehouseproject.org.uk/
• Island House, Roserton Street, London E14 3PG

Debt Free London

offers free, impartial advice on debt and budgeting.

• 0808 164 2480
• https://debtfreeadvice.com/
• Toynbee Hall, 28 Commercial Street, London E1 6LS

turn 2 us

They provide financial support tools and guidance to help people check which benefits and grants they may be eligible for.

• 33-39 Bowling Green Lane, London EC1R 0BJ
• info@turn2us.org.uk
• 0808 164 8817

Stepney Community Trust

Their Employment Pathways Project aims to develop training and support for local people farthest away from the job market to improve their employability skills.

• 46 Myrdle Street, London E1 1HL
• Rubiya.Begum@stepney.org.uk
• 020 7377 5482

Welfare Support

Residents’ Support Scheme

The scheme supports residents aged 16+ who are in or at risk of crisis and lack financial support. It provides short-term help with essential living costs such as food and gas/electric prepayment metres. Applicants must not be subject to UK immigration control.

• residentsupportscheme@necsws.com
• 020 7520 7217

Resident Support Service

This service aims to help residents in Tower Hamlets with their benefits, Universal Credit, rent, council tax, budgeting advice and support with other needs. They work with other specialist organisations in the borough who they can refer you to if needed. 

• LBTHResidentsupport@towerhamlets.gov.uk
• 020 7520 7217

Tower Hamlets Floating Support

Free, confidential, and tailored short-term support for people in Tower Hamlets with a range of support needs. This could include substance misuse, domestic violence, homelessness, tenancy sustainment, mental health, learning difficulties and physical health needs.

• towerhamletsfs@peabody.org.uk
• 0203 828 4916